Responsible gambling

Responsible Gaming at Grosvenor Casino Southend:

Grosvenor is committed to providing a safe and responsible gaming environment for all its customers. We understand that some people may develop unhealthy relationships with gambling, which can lead to financial difficulties, stress, and other personal problems.

If you are concerned about your own or someone else's gaming habits, please take immediate action by following these steps:

• Self-Exclusion: Contact our customer support team to request self-exclusion from Grosvenor. This means that we will close your account for a period of time (ranging from 6 months to indefinitely) and you won't be able to access any of our services or participate in gaming activities.
• Deposit Limits: Set deposit limits on your accounts to control the amount of money you can spend on gaming. You can do this by contacting us via phone, email, or through our website's responsible gaming tools.
• Reality Checks: Regular reality checks help you monitor how long you've been playing and remind yourself when it's time to take a break.

We also have several external resources available for those who may be struggling with problem gambling:

• GamCare: A UK-based charity that provides support, advice, and treatment options for people affected by problem gambling.
• BeGambleAware: A UK-based organization providing information and guidance on responsible gaming practices, as well as a helpline for individuals in crisis.

Remember, it's essential to prioritize your mental health, financial stability, and personal relationships. We encourage all our customers to use their judgment when playing games of chance and to take regular breaks from gaming activities if needed.

Here are some additional resources:

• GamStop: The UK National Self-Exclusion Register provides a national solution for self-excluding from participating operators.
• Age Restriction: In the United Kingdom, you must be 18 years or older to participate in gaming. We may request proof of age at any time.
• Local Support Organizations: Your local support organizations and charities can provide guidance on responsible gambling practices.

We are committed to providing a fair and enjoyable experience for all our customers while maintaining strict adherence to regulatory requirements and industry standards regarding responsible gaming practices.